Cancellation Policy

Your appointments and well-being are very important to us. If you need to cancel your appointment, we respectfully request at least a 48 hour notice. Any cancellation or reschedule made less than 48 hour will result in a cancellation fee. The amount of the fee will be equal to 20% of the reserved services or $99, whichever is more. To request a cancellation please contact us through phone or text at 614-738-4986. For cancellations outside our normal business hours (Monday-Friday, 8am-4pm) be sure to text or leave a voicemail at 614-738-4986. By scheduling an appointment with us you are agreeing to all terms and policies.

Payment Policy

We accept cash, check and credit card. There will be a 3% charge on all credit card transactions. The bill is due in full at time of service completion.

Discount Policy

Seniors, police, fire, military and veterans will receive a 10% discount! Mention this discount when you request an estimate or schedule a cleaning. Thank you for your service.

Work Warranty Exclusions

Our work warranty requires original documentation with a list of repairs completed and proof of yearly maintenance from other professional and accredited repair companies when not performed by Accurate Chimney.

All quoted repairs must be completed to maintain our work warranty. If all repairs are not completed the warranty will be voided.

If any non-professional or unaccredited business works on the chimney or fireplace the work warranty will be voided immediately.